Rush Links Ltd delivers reliable and innovative IT solutions across the Globe, helping businesses boost performance, security, and efficiency through expert IT support, cloud, network, and virtualisation services.
At RushLinks Global, our Server Hardware Maintenance service is structured to provide comprehensive support for your server hardware – whether it’s fully under warranty, out of warranty, or at end-of-service-life. Here’s how it works:
1. Multi-Vendor & Multi-Platform Support
We support a broad range of server brands and models (e.g., rack, blade, tower), giving you the flexibility to maintain heterogeneous environments with one support partner.
2. Flexible Service Level Agreements (SLAs)
Choose the service level that matches your business needs:
24×7 remote monitoring & help-desk
On-site dispatch within next-business-day, 4-hour, or even faster response windows
Parts replacement, diagnostics, firmware/health checks
These tiers allow you to align cost with business criticality. Research shows TPM providers often offer cost savings of up to 30-70% compared with OEM maintenance.
3. End-of-Warranty & EOSL Coverage
When your servers are out of warranty or the manufacturer declares them End-of-Service-Life (EOSL), maintenance can become risky and expensive. We step in at those stages to keep your infrastructure supported, stable and under control.
4. Proactive Monitoring, Health Checks & Lifecycle Advice
Beyond reactive support, we provide maintenance health-checks, component diagnostics, firmware/BIOS assessments and recommendations for optimisation or refresh when appropriate. Preventive maintenance reduces surprises and unplanned downtime.
5. Single-Point Support & Simplified Management
Rather than juggling multiple manufacturer contracts, you gain a single vendor partner handling all your supported server hardware, simplifying management, reporting and support escalation.
Inventory & Assessment
We start by auditing your server estate: brand/model, age, warranty/EOSL status, criticality, location and support history.
SLA Design & Proposal
Based on assessment and business priorities, we propose a tailored service level, with clear response times, parts-availability commitments and pricing.
Onboarding & Integration
We establish monitoring, communication channels, ticketing & dispatch workflows; assign engineering teams; define escalation procedures and reporting.
Ongoing Maintenance, Support & Monitoring
We deliver monitoring, remote diagnostics, on-site dispatch (as needed), parts replacement, firmware/BIOS analysis, component health checks and proactive lifecycle advice.
Reporting & Optimisation
Receive regular reports on incidents, hardware health trends, recommendations on refresh / decommission, cost-savings and service performance metrics
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Cost-effective support model tailored for small to mid-sized businesses or distributed clinics/offices—enterprise-grade service without enterprise-price.
Flexible multi-vendor coverage, so you’re not locked into one manufacturer.
Rapid response & proactive service to minimise downtime and keep your server infrastructure mission-ready.
Lifecycle expertise – we help you understand when maintenance makes sense, when to refresh, and how to optimise your hardware estate.
Single partner convenience – one contract, one point of contact, unified support for your server fleet.
We provide maintenance for a wide range of server types including rack, tower, and blade servers. Our service supports multi-vendor environments, covering popular brands such as Dell, HP, IBM/Lenovo, Cisco, Supermicro and more. Whether your servers are under warranty, out of warranty, or EOSL, we can maintain them efficiently.
Yes. One of our key strengths is providing full maintenance and parts availability for EoL and EoS servers—even after the manufacturer stops supporting them. This helps you extend hardware lifespan, avoid costly refresh cycles and maintain stable performance without downtime.
Our response times depend on the SLA you choose. Options include:
4-hour onsite response for critical systems
Next Business Day onsite support
24/7 remote diagnostics & monitoring