Rush Links Ltd delivers reliable and innovative IT solutions across the Globe, helping businesses boost performance, security, and efficiency through expert IT support, cloud, network, and virtualisation services.
At RushLinks Global, our 24/7 Support service is designed to back your operations at all times—remote, on-site or hybrid. We provide:
24×7 Help-desk & escalation: Our team is available around the clock to receive tickets, triage issues and dispatch engineers or parts as needed.
Remote monitoring & diagnostics: We proactively monitor covered equipment (servers, storage, network, desktops) to detect alerts and respond even before they affect business.
On-site dispatch when required: If remote remediation isn’t sufficient, our field engineers can be deployed under your SLA to fix hardware, replace parts or perform necessary maintenance.
Multilingual support (if required): Ensuring clear communication no matter where your teams or sites are located.
Single point of contact: You get one vendor managing support across all covered systems—no juggling multiple OEM hotlines or vendor contracts.
Because not every issue is equally critical, we offer a range of response tiers under our 24/7 umbrella:
Critical 4-Hour Response: For mission-critical equipment where downtime isn’t acceptable.
8/5 with After-Hours Coverage: For businesses that run primarily during business hours but require on-call support after hours.
Remote-Only 24×7 Monitoring + On-site as Needed: For hybrid environments with mixed urgency.
Our service delivery model lets you pick the coverage that aligns with your business continuity needs and budget.
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Always-on availability: Support whenever you need it—even nights, weekends and holidays.
Multi-vendor capability: We support an ecosystem of hardware from different OEMs under a single contract.
Cost-effective model: You receive enterprise-grade availability without enterprise-level pricing.
Proactive mindset: Not just reactive — we help spot issues before they become outages.
Simplified management: One partner, one support channel, one contract — less administrative burden.
Not necessarily. 24/7 support means our help-desk and monitoring services are available at all hours to address issues immediately. On-site dispatch depends on the SLA you choose (e.g., 4-hour response, next-business-day). Remote monitoring and diagnostics are part of the 24×7 model.
We cover a wide range of IT hardware including servers, storage systems, network devices, desktops/laptops and peripherals — especially for environments with critical uptime requirements. We customise the scope to your infrastructure during the onboarding phase.
Response times depend on your selected SLA. For example, under our critical SLA you may receive a technician onsite within 4 hours after the call is logged—even nights or weekends. For less critical tiers, the response may be next-business-day or remote-only.