Rush Links Ltd delivers reliable and innovative IT solutions across the Globe, helping businesses boost performance, security, and efficiency through expert IT support, cloud, network, and virtualisation services.
At RushLinks Global, our Multi-Vendor Support service is built to support your full IT hardware ecosystem — no matter how heterogeneous. Here’s what we provide:
Consolidated Support Contract
Instead of managing multiple maintenance agreements for different vendors, you get one unified contract with us.
Vendor-Agnostic Expertise
Our engineers are certified and experienced across a broad range of hardware brands — servers, storage arrays, network devices and more.
Parts & Spare-Parts Management
We maintain an extensive inventory of spare parts across multiple brands, so we can quickly replace failed components without waiting for OEM deliveries.
End-of-Life / Legacy Hardware Support
If your hardware is no longer supported by the original manufacturer, we can continue maintenance, sourcing parts, and providing technical support.
Custom SLAs & Service Levels
Choose the response and coverage model that works best for you: 24×7, 4-hour onsite, same-day, or next-business-day.
Service Assurance & Lifecycle Management
We provide regular reporting, lifecycle advice (when to maintain vs refresh), and ensure continuity across the lifespan of your hardware.
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Single point of accountability — one partner handles all your hardware support.
Extensive inventory — we maintain a broad range of parts for different vendors.
Flexible and cost-efficient — tailored SLAs and cost models that align with your business goals.
Lifecycle expertise — we help optimize when to keep maintaining vs when to replace or retire hardware.
Risk reduction — lower risk of downtime, vendor miscommunication and obsolete hardware support issues.
Multi-vendor support means you work with a third-party service provider (like us) for hardware maintenance, regardless of the brand. Instead of maintaining separate OEM contracts for each vendor, you have a single, consolidated support relationship.
Yes. One of the major advantages of our service is providing support for legacy or EOL systems. We source parts, offer maintenance, and keep those systems running even when the OEM no longer backs them.
We offer flexible Service Level Agreements tailored to your needs: options include 24×7 support, 4-hour onsite response, same-day, or next-business-day. You can choose the level of coverage that matches your hardware criticality and budget.