Rush Links Ltd delivers reliable and innovative IT solutions across the Globe, helping businesses boost performance, security, and efficiency through expert IT support, cloud, network, and virtualisation services.
At RushLinks Global, our Network Hardware Maintenance offering is designed to deliver a full-scope support solution for your network infrastructure — regardless of brand, age or warranty status.
1. Multi-vendor & Multi-platform Coverage
We support network hardware from a wide range of manufacturers: core & edge switches, routers, firewalls, wireless access/control devices, optical modules, and network controllers. You get one service partner to coordinate coverage across diverse network gear.
2. Flexible Service Level Agreements (SLAs)
We offer SLAs customised to your operational risk and budget, such as:
24×7 remote monitoring + help desk
4-hour or next-business-day onsite dispatch
Parts-replacement, module-swap, diagnostics, firmware/OS health checks
Because TPM is increasingly being used for network equipment, you benefit from cost-effective support as compared with OEM contracts.
3. Out-of-Warranty / End-of-Service-Life (EoS) Equipment Support
Network hardware often remains deployed beyond manufacturer-warranty or end-of-service announcements. We step in to maintain such equipment reliably, helping you avoid forced refreshes simply due to unsupported gear.
4. Proactive Monitoring, Health Checks & Lifecycle Advice
Our service doesn’t just react to faults — we perform regular health audits of your network devices (e.g., module usage, error counters, firmware status, lifecycle stage). We also provide optimisation and refresh advice so you can plan budget and upgrades proactively.
5. Single-Point Support & Simplified Administration
Rather than managing multiple vendor contracts and support channels, you get a unified support structure, single vendor coordination and streamlined reporting for all your network hardware.
Network Inventory & Audit
We analyse your network hardware: vendors, models, ages, licensing/support status, locations, criticality, fault history.
SLA Definition & Proposal
Based on your business priorities and risk tolerance, we propose a tailored SLA covering response times, coverage window, spare-parts availability and pricing.
Onboarding & Integration
We establish communication workflows (remote/onsite), ticketing and escalation channels, assign technical teams, set up monitoring and reporting.
Maintenance & Support Delivery
We deliver the agreed remote diagnostics, health audits, firmware/OS checks, physical component swaps or replacements, onsite engineering as needed.
Reporting & Lifecycle Optimisation
Regular reports on incident trends, device health, performance metrics and suggestions for refresh or decommissioning to optimise your network estate and cost base.
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Cost-effective support model: Ideal for small to medium-sized organisations (including clinics or offices) that require enterprise-grade service without enterprise pricing.
Wide multi-vendor support: One partner for core network devices across vendors, reducing vendor-lock and simplifying management.
Rapid response & proactive service: Minimising network downtime and risk of failure.
Lifecycle insights & optimisation: We help you understand the trade-offs between maintenance vs refresh and plan your network infrastructure smartly.
Single-point contact: One contract, one support channel — simplifying administration, billing and escalation.
We support a wide range of network hardware including switches, routers, firewalls, wireless access points, controllers, load balancers and optical modules. Our service is fully multi-vendor, covering brands like Cisco, Juniper, Fortinet, HP/Aruba, Ubiquiti, MikroTik and more.
Absolutely. We specialise in supporting out-of-warranty, EoS, and EoL network devices. Even if the manufacturer has stopped providing support or updates, we ensure your hardware continues running reliably while helping you delay costly hardware refresh cycles.
Response time depends on your selected SLA. We offer:
4-hour onsite response for high-priority hardware
Next Business Day onsite support
24/7 remote diagnostics & troubleshooting