Rush Links Ltd delivers reliable and innovative IT solutions across the Globe, helping businesses boost performance, security, and efficiency through expert IT support, cloud, network, and virtualisation services.
At RushLinks Global, our Storage Maintenance offering is designed to deliver full-scope support for your storage infrastructure — regardless of brand, age or warranty status.
1. Multi-Vendor & Multi-Platform Support
We support enterprise storage systems from a wide range of manufacturers—disk arrays, flash arrays, hybrid systems, NAS/SAN, legacy systems—as well as associated components (controllers, storage shelves, modules). You gain one service partner for all your storage hardware.
2. Flexible Service Level Agreements (SLAs)
We offer SLAs customised to your business needs:
24×7 remote monitoring & help-desk
On-site dispatch: 4-hour, same-day or next business day response
Spare parts replacement, module swaps, diagnostics, firmware/OS checks
Third-party maintenance allows flexible, cost-effective coverage compared to OEM contracts.
3. Out-of-Warranty & End-of-Service-Life (EoS) Equipment Support
Many storage systems continue functioning well after the manufacturer’s warranty or support window ends. We step in to support equipment when OEMs raise support costs or stop servicing entirely—thus helping you maintain consistency and avoid unplanned downtime.
4. Proactive Monitoring, Health Checks & Lifecycle Advice
We don’t only respond to failures—you also get proactive monitoring, periodic health audits (including capacity, module-health, error counters, firmware versions), and guidance on whether equipment should be refreshed or maintained longer. This helps prevent unexpected storage failures and ensures your data systems stay resilient.
5. Single-Point Support & Simplified Management
Rather than juggling multiple manufacturer contracts and support channels, you benefit from a unified storage-hardware maintenance partner—clear processes, one contract, one escalation path, simplified billing and reporting.
Storage Inventory & Assessment
We audit your storage estate: vendor/model, age, warranty/EOS status, capacity, criticality, location and support history.
SLA Definition & Proposal
Based on your business needs and risk profile, we propose a tailored SLA: response time, coverage window, parts-availability, service scope and pricing.
Onboarding & Integration
We set up monitoring, define support workflows (remote/onsite), establish communication channels, assign engineering teams, set escalation processes, and integrate reporting.
Maintenance & Support Delivery
We provide remote diagnostics, firmware/OS health checks, component swaps or replacements, on-site engineering when necessary, and proactive recommendations for optimisation.
Reporting & Lifecycle Optimisation
You receive regular reports: incident history, health-trends, component ageing, refresh vs maintain advice, cost savings and service performance metrics.
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Cost-effective support model – tailored for small to mid-sized organisations (including clinics/offices) requiring enterprise-grade storage support without enterprise pricing.
Broad multi-vendor coverage – one partner for a diverse storage hardware set.
Rapid, proactive service – minimise storage downtime, maintain data availability and performance.
Lifecycle expertise – we help you understand when to keep maintaining vs when to refresh, optimise your storage investment and associate budget planning.
Single-point simplicity – one contract, one support contact, unified reporting and streamlined management.
We support a wide range of storage hardware including SAN and NAS arrays, hybrid flash/disk arrays, legacy disk library systems, storage controllers/shelves and modular storage equipment from major vendors. Whether your storage is under warranty, post-warranty or EOSL, we can provide maintenance.
Yes. One of the key benefits of our service is supporting storage hardware even after the OEM has withdrawn support or increased costs significantly. We help you extend the life of your storage infrastructure and avoid forced refreshes or unsupported operations.
Based on your chosen SLA, we provide remote diagnostics, parts-replacement and on-site dispatch within specified response times (e.g., 4-hour, same day, next business day). Our goal is to minimise data-access disruption and restore system integrity quickly.