Rush Links Ltd delivers reliable and innovative IT solutions across the Globe, helping businesses boost performance, security, and efficiency through expert IT support, cloud, network, and virtualisation services.
At RushLinks Global, we understand that your IT infrastructure is the backbone of your business. When servers, storage arrays or network equipment fail—or the original manufacturer’s (OEM) support ends—you still need reliable, cost-effective support. That’s where our Third-Party IT Hardware Maintenance service comes in.
Third-party maintenance (TPM) is an alternative support model that allows you to extend the life of your IT hardware—servers, storage systems, network switches and more—beyond the original OEM warranty or support period.
By partnering with RushLinks Global, you receive the same kinds of services an OEM might offer—but with greater flexibility, lower cost and tailored service levels.
Maximised return on investment – get more out of your existing equipment and delay expensive rip-and-replace decisions.
Reduced IT costs – avoid OEM premium rates for out-of-warranty support.
Minimised downtime – fast response, proactive maintenance and multi-vendor capability mean fewer business interruptions.
Customised service level agreements (SLAs) – choose support models that suit your business — 24/7, 4-hour, next business day and more.
Multi-vendor and multi-platform coverage – one vendor, one point of contact for diverse brands and hardware platforms.
Third-Party IT Maintenance (TPM) is support provided by an independent service provider instead of the original equipment manufacturer (OEM). Unlike OEM support, TPM gives you lower cost, flexible SLAs, support for end-of-life hardware, and multi-vendor coverage—all without forcing you into expensive upgrades or hardware refreshes.
Yes. TPM is most valuable for equipment that the OEM no longer supports. We specialize in maintaining out-of-warranty, end-of-life (EoL) and end-of-service-life (EoS) servers, storage and network devices—helping you keep systems running reliably without costly replacements.
We offer customized Service Level Agreements (SLAs) based on your business needs, including:
24/7 helpdesk support
4-hour onsite response
Next Business Day replacement
Remote troubleshooting and monitoring